How can I book a cruise?
What information is requested when making a booking?
If you have selected a trip you can make a booking in different ways. You can call us during office hours (Mon-Fri: 9:00 am - 5:30 pm and Sat: 9:30 am - 3:30 pm) on 0031-(0)26-445 2805. Or you can make the booking online on our website.
I booked online. How do I know if my trip has really been booked?
In accordance with the ANVR Traveller Terms you provide all information about yourself and the travellers you have registered that may be important for concluding or performing the agreement before concluding the travel agreement. You must also state the details of your own physical and mental condition and that of the travellers you have registered that may be important for the proper execution of the trip.
Can I view the availability of all cruises on this website online?
You will receive a confirmation email within a few minutes of booking. Here you can see what you have booked. Did you not receive an email? Take a look at your unwanted email, or contact us. You will receive the invoice by post a few days later. Do you prefer to receive your documents digitally? That is also possible, contact us about this and we will create a My Feenstra account for you.
What does on request / in option mean?
Yes, the availability is displayed real-time (immediately). In the price table of the specific cruise you can see what the different colour accommodations mean.
Is there a tight to withdrawal on an (online) booked trip?
Accommodations that are on request / in option are not available in principle. In most cases these accommodations are fixed for groups or another travel organization. Do you want to book an accommodation on request / in option? Please contact us. We can work with you to see if there are still possibilities for this.
The cruise that I want to book is full, what now?
The Dutch law that stipulates that consumers have a trial period of 14 working days makes an exception to travel and is therefore not applicable here.
Can I change a booked trip or cancel it (free of charge) ?
If desired, you can be placed on a waiting list. This is entirely without obligation. If the trip and accommodation you want becomes available again, we will contact you. You can then decide to book the trip or to cancel it. We cannot guarantee that a waiting list will ultimately be approved.
Which insurance do I have to take out for my trip?
Change or cancel a trip? That is possible, the main booker can contact Feenstra Rhine Line by telephone. If your booking is made through the travel agency, you should contact your travel agency.
If you wish to report a change, we will try to honour your request to the extent that this is within our capacity. In some cases it may happen that a change fee of € 50,- is charged when communicating a change, see also the additional conditions of Feenstra Rhine Line.
Cancellations must be communicated at all times and are handled in accordance with the ANVR Traveller Terms §1, Article 9 and the additional conditions of Feenstra Rhine line. Cancellations outside office hours will be processed on the next working day. It is not possible to cancel a booked trip free of charge.
See also the ANVR Traveller Terms and the additional terms and conditions of Feenstra Rhine Line.
What does my accommodation look like?
We advise you to take out good travel luggage, accident and cancellation insurance.
The travel duration is stated in whole days. Despite the possibility that, for example, you will depart late in the evening and / or return early in the morning, these days still count towards the total travel time. This is stated in this way in connection with the travel insurance to be taken out.
I have a special wish. Where can I report that?
The cabins on board often have the facilities, but not always the size of a hotel room. On the ship information page you will find a brief description of the ships. It would be going too far to accurately describe all cabins per ship and per deck. But when you book an accommodation, you can always ask for additional information. This way you come on board with the right expectations.
I have a diet and / or meal preference. Can the cook take this into account?
You can divide special wishes into preferences and essences. Preferences are simple wishes that are made known when booking. If possible we try to comply with this, but you cannot derive any rights from this. This is different with essences. Then your wish is so essential that the travel agreement will only be concluded by us if it is certain that this wish can also be met.
Are there facilities for the disabled on board?
Would you rather eat salt-free, low-fat, fat-free, sugar-free or vegetarian food? Then state this wish when booking. If you want or need to follow a diet, submit your diet list in advance. The costs for a diet or meal preference are € 4 per person per day . You pay for this on board at the end of the voyage. Feenstra Rhine Line cannot accept responsibility for the implementation, quality and response to your dietary requirements.
Can I take my walker or wheelchair with me during the trip?
Unfortunately, ships are often not well equipped for the disabled and the staff is also not trained for medical services. Strict safety regulations apply on board. Emergency procedures must be carried out quickly and correctly. As a result, we reserve the right to exclude travellers from (further) participation in the trip if a disability appears to be an obstacle to their implementation. Often ships are not well equipped for the disabled and the staff is also not trained for medical services. For groups of disabled persons (only under adequate supervision) you must always contact us in advance.
For use ashore only
The safety of our passengers on board is paramount to us. Even if you are less mobile, we must be able to guarantee your safety. That is why, unfortunately, we must limit the inclusion of aids such as walking frames, walkers and wheelchairs. Therefore state this immediately when booking. You must request to bring your own walker or wheelchair and this is only permitted in very limited quantities. You need written permission for this. The walking frame, walker or wheelchair must be foldable.
For the sake of clarity: the use of a walker or wheelchair on board is not permitted. You must therefore be able to move on board without these aids. On shore you can of course use a walker / wheelchair. These can also be rented from us for € 5 (expect on the Swiss Pearl). You can then use it the entire trip, ashore. You must also state this when booking.