Feenstra's certainties | Feenstra river cruises

Feenstra's certainties

We want you to book your trip with Feenstra with peace of mind. This is possible with our flexible conditions, free Rebooking Guarantee, Money-Back Guarantee and Return Guarantee!

Feenstra's certainties:

  • You have 5 days to change your mind after booking.
  • Your booking is automatically final after 5 days.
  • Your payments are covered by the SGR guarantee at all times.
  • Rebooking guarantee up to 4 weeks before departure
  • Money-back guarantee if Feenstra is forced to cancel your trip.
  • Return guarantee: in the event of a change in travel advice during your holiday (code orange/red), we provide help and assistance to get you safely back to the Netherlands.

What conditions are attached to Feenstra's certainties?

  • Valid for all bookings made before March 1, 2022
  • 5 days reflection period after booking (with the exception of bookings within 4 weeks before departure).
  • The usual payment conditions apply to all bookings. This means that the deposit must be paid no later than 2 weeks after making a booking and the remaining travel sum must be paid no later than 6 weeks before departure.
  • The cancellation conditions as stated in the ANVR Traveler Conditions, as well as the additional conditions of Feenstra Rhine Line apply to all bookings.

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Rebooking Guarantee.

With our rebooking guarantee you can rebook your trip free of charge up to 4 weeks before departure to another travel date and/or destination within the 2022 Feenstra program without stating reasons.

Conditions Rebooking Guarantee

  • Valid for all bookings made before March 1, 2022
  • You can rebook your trip free of charge up to 4 weeks before departure.
  • Rebooking guarantee means that a trip can be rebooked a maximum of 3 times, without giving any reason and without having to pay a change fee, to another trip with departure on the same date, or a later date in 2022
  • When using the Rebook Guarantee, the right to a 5-day cooling-off period lapses, in other words after the rebooking, the new trip is immediately confirmed by the customer.
  • Is the travel sum of the new trip higher than the travel sum of the original booking? Then you pay the difference.
  • Is the travel sum of the new trip lower than the travel sum of the original booking? Then you will of course receive the difference back.
  • Do you want to rebook your trip? Please contact us via 0031-26 4452805.

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Money Back Guarantee

Feenstra strives to provide you with a relaxing holiday. If we are forced to cancel your trip, for example because of COVID-19, you will get your money back, even if you paid with a voucher. The cancellation insurance and SGR contribution are excluded from refund.

Conditions Money Back Guarantee

  • Valid for all bookings made before March 1, 2022.
  • The money-back guarantee applies to all journeys provided by Feenstra Rijn Lijn B.V. are offered and which are booked directly with Feenstra or with an ANVR affiliated travel agent.
  • The Money Back Guarantee applies if Feenstra is forced to cancel the trip you have booked.
  • Any cancellation insurance taken out when booking is excluded from the Money Back Guarantee.
  • When Feenstra cancels your trip, you will receive the paid travel sum back and no more voucher will be issued. Did you book through a travel agent? In that case, the refund will go through your travel agent.
  • The refund will be processed within 2 weeks.

For more information about how we deal with COVID-19 click here.