From health measures to hygiene regulations. There is a lot of information about COVID-19 and there are new rules every now and then. We have listed a few things for you, so you know what to look out for, which measures to take into account and which protocol applies on board. Please read carefully. We regularly update this information.
We are more resistant to the coronavirus through vaccinations, booster shots and the built-up immunity. But the virus is still there. With the advice below you can prevent contamination for yourself and others as much as possible. We kindly ask you to observe these advices.
- Wash your hands often
- Cough and sneeze into your elbow
- Provide plenty of fresh air
- Symptons? Stay home and take a test.
You must at all times comply with the applicable regulations of the country(s) we visit during a trip. You will receive more information about the specific requirements for the country(s) you visit during your cruise with your travel documents. We advise you to contact your local authorities to inquire where you can obtain your corona certificate. It is advisable to also bring your digital corona certificate on paper.
Possible costs resulting from canceling a trip because you do not meet the entry requirements, as well as possible costs resulting from not having the correct documents are at the expense of the traveler.
If you do not live in the Netherlands, we advise you to contact your local authorities to make sure you are able to travel and meet all requirements.
Can I travel safely?
Feenstra Rhine Line conforms to the applicable measures of the countries we visit during a trip. In addition, we take all possible precautions regarding, among other things, hygiene on board to keep the risk of contamination as small as possible. Nevertheless, we are also unable to stop the corona virus. To make our trips as safe as possible, we also ask for your cooperation. If you have complaints that point in the direction of COVID-19 prior to your trip, report this to us immediately and make an appointment at the GGD to have you tested. If you develop complaints during a trip that could indicate a COVID-19 infection, please inform the hotel manager or cruise director on board immediately. And follow the instructions of the staff on board at all times. Because only together can we get corona underneath.
What measures is Feenstra taking?
The crew on board is well acquainted with the usual procedures in the field of hygiene and safety on board a ship and it goes without saying that extra attention is paid to this during this time.
What measures is the government taking?
Measures by the Dutch government, the Ministry of Foreign Affairs, but also the measures taken by the government of a country that is visited during a trip change very regularly. We will of course keep a close eye on this.
I am (soon) leaving for a destination where there is no negative travel advice, but due to I don't want to travel because of the corona virus situation. Can I cancel my trip free of charge?
If you book a trip during this corona time, you book with the knowledge that it is possible that the corona virus is still with us when you travel. Measures can then be taken on board and in the countries we visit to prevent the spread of the corona virus. If we can carry out the trips in a safe and responsible manner within the applicable government guidelines and protocols for the river cruise industry, you cannot cancel your trip free of charge. In this case, a booking will be canceled in accordance with Art. 9.2 of the ANVR Traveler Conditions and the additional conditions of Feenstra Rhine Line.
What does my insurance think?
That depends on your insurance company. It is best to contact the company where you have taken out your insurance.
Can I rebook my trip?
With our rebooking guarantee you can rebook your trip free of charge up to 4 weeks before departure to another travel date and/or destination without stating reasons. Read more about our Rebooking Guarantee here.
Do the 'normal' payment conditions apply?
Yes, when you have booked a trip, the usual payment conditions apply. This means that the deposit must be paid no later than 2 weeks after making a booking and the remaining travel sum must be paid no later than 6 weeks before departure.
What happens if Feenstra has to cancel a trip due to the coronavirus?
Feenstra strives to provide you with a relaxing holiday. If we are forced to cancel your trip, for example because of COVID-19, you will get your money back. The cancellation insurance and SGR contribution are excluded from refund. Read more about Money Back Guarantee here.
Feenstra Rhine Line has been your river cruise specialist for more than 50 years. If you have any questions, we will always try to answer them as best as possible. So feel free to contact us if you have any questions. You can reach us by email: firstname.lastname@example.org
We take measures when necessary. We do our best to inform you as extensively as possible about this in the travel documents, which you receive approximately 8 days before departure. The information above is updated regularly.